Conrad Banks
Business Transformation & AI Operating Model Leader · Life Sciences
Summary
Senior transformation leader with about 20 years across Fortune 100 pharma (Bristol-Myers Squibb, Bayer, Pfizer, Sanofi), Deloitte and JPMorgan Chase. I design AI-enabled operating models for Medical and Commercial organizations, build the governance that lets regulated teams adopt AI with confidence, and lead the change that makes it stick. Known for aligning Medical, IT, Legal, R&D and Analytics behind one platform and turning strategy into measurable financial results.
40%productivity gain, AI medical content model
900+users, 30+ markets on an AI/NLP insights platform
$150Mglobal HEOR portfolio directed
$380MP&L supported, 800-person medical org
Experience
Transformation Head / AI Implementation (Consultant)
2025–2026Bayer Pharmaceuticals · U.S. Medical Affairs
- Built the AI-enabled operating model for U.S. Medical Content Creation (roadmap, redesigned workflows, dashboards, AI content generation): 40% productivity gain, faster cycle times and stronger regulatory readiness.
- Shaped AI strategy and governance aligned to the EU AI Act, NIST AI RMF and ISO/IEC 42001; deployed AI agents and prompt libraries.
- Led organization redesign and workforce sizing; shifted 30% of project delivery to AI and offshore models for $2.5M in savings.
Senior Director, Strategy & Operations, Global HEOR
2017–2025Bristol-Myers Squibb
- Led a 100-person team launching the Global Medical Insights Engine (AI/ML, NLP) as Agile-Scrum Product Owner, reaching 900+ users across 30+ markets.
- Aligned Medical, IT, Legal, Field Medical Excellence, R&D and Analytics & Reporting behind the platform and its AI governance framework.
- Directed a $150M global HEOR portfolio; ran strategic and annual planning across five functions with KPIs, OKRs and balanced scorecards, delivering 90% of financial targets.
- Introduced SAFe practices and structured change management.
Head, Global Field Medical Operations
2015–2017Sanofi · Global Diabetes & Cardiovascular Business Unit
- Redesigned customer engagement, territory design and CRM-driven strategy with analytics for a 20% engagement uplift.
- Redesigned the MSL operating model; streamlined Veeva CRM and ERP workflows using Lean and Value Stream Mapping.
Chief of Staff, Global Medical Affairs / Director of Business Operations
2008–2015Pfizer · Global Innovative Products Business Unit
- Led strategic planning and transformation for an 800-person global medical organization with a $380M P&L.
- Built a Multi-Channel Marketing Center of Excellence that saved about $50M.
AVP, Chief of Staff, Branch Performance & Growth
2002–2007JPMorgan Chase · Chase Retail Bank
- Drove branch network expansion with +60% efficiency, +40% revenue impact and 5% lower branch variability; launched a national Branch Manager Sales Program.
Senior Project Controller
1999–2002Deloitte Consulting
- Managed CRM engagement financial performance: 20% cycle-time reduction and 100% resource utilization.
Education & executive training
- BBA, International Management, Pace University, Lubin School of Business
- MIT Sloan Executive Education: AI in Healthcare
- Johns Hopkins Executive Education: AI in Business Strategy
- Columbia Executive Education: High-Performance Teams
- McKinsey Executive Education: Business Strategy
- BMS Change Management Certification (Silver)
- IAPP member, AI governance focus
Expertise
AI operating modelsAI governanceEU AI ActNIST AI RMFISO/IEC 42001Agentic workflowsOrg designWorkforce sizingOKRs & KPIsPortfolio managementMedical AffairsHEORField Medical / MSLChange managementSAFe · Agile-ScrumLean / VSM
Tools
ClaudeMicrosoft 365 CopilotChatGPTVeeva AI AgentsPerplexityTableauPower BISmartsheetAsana